Protect Your Business From Bad Reviews Before They Happen
Smyl helps you identify unhappy customers early and resolve issues privately, while encouraging satisfied customers to share their experiences.
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Frequently Asked Questions
How does Smyl prevent bad reviews?
Smyl intercepts customer feedback early through our smart review collection system. When a customer indicates dissatisfaction, you're immediately notified and can address their concerns privately before they post publicly. This proactive approach helps resolve issues before they become negative online reviews.
Is this legal and ethical?
Absolutely! Smyl never suppresses or removes legitimate reviews. Instead, we give you the opportunity to make things right with unhappy customers before they leave public feedback. Happy customers are encouraged to share their positive experiences publicly, ensuring authentic and transparent reviews.
How quickly can I get started?
You can start protecting your business in minutes. Simply sign up, customize your feedback collection link, and begin sharing it with customers. Our system automatically handles the smart routing of feedback, and you'll receive instant notifications when attention is needed.
What review platforms do you support?
Smyl currently works with Google Reviews. We are working on expanding to other platforms soon. Satisfied customers can be directed to your preferred platform, while feedback requiring attention is sent directly to you.
What if I'm already getting bad reviews?
While Smyl can't remove existing reviews, it can help prevent future negative reviews and gradually improve your overall rating. Our system helps you build a steady stream of positive reviews while addressing potential issues before they impact your online reputation.
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